Cancellation Policy

 
 

Reservations may be cancelled without penalty by up to 12 hours prior to the scheduled class time by logging into your profile online.

If your reservation is cancelled 12 hours before the class start time, the ride will be credited back to your account to use for another class. Unfortunately, if cancellation is not received 12 hours before the class start time, we will not be able to credit the ride back to your account. If you have an unlimited package, you will be charged $15 for a late cancel or a no show. We appreciate you understanding that we can't make exceptions to this policy.

VIP AUTOMATIC RENEWAL:


CYCLED! will automatically renew VIP memberships on the date the membership expires. VIP memberships act as an agreement and contract for payment. Renewals will be billed at the original purchase price per month as of the date of your enrollment. Your membership will continue to renew automatically until it is cancelled.


Termination of Contract: 

In order to terminate the monthly contract with CYCLED!, VIP members are required to provide 30 days notice in writing to early cancel or end membership services. You may cancel your membership in writing by sending an email to info@CYCLCEDmd.com. Upon 30 day notification of intent to cancel, member agrees to be automatically billed for any outstanding account balance in relation to the monthly membership and/or package. There is a penalty to terminate contracts early, this penalty is equal to one month’s membership fee. 


Suspension of Contract: 

CYCLED! permits the suspension of the contract under certain circumstances upon advance written notice. There is a maximum suspension time of 60 days. At the end of the suspension, the membership will automatically reactivate.

2 WEEKS UNLIMITED And Class packs:


The 2 weeks unlimited membership will automatically expire 14 days after purchase. This 2 week unlimited membership acts as an agreement and contract for payment. 

First Class expires 30 days after purchase

First 5 Classes expires 30 days after purchase

First 10 Classes expires 60 days after purchase

First 20 Classes expires 90 days after purchase

In the event of late cancel or no show, the class will be deducted from the remaining class package.

Late Policy:

Please arrive at least five minutes before the scheduled start time. If you are not in class at the scheduled start time, it is considered a no-show and we reserve the right to assign your spot to another person on the wait list. If you are running late, we ask that you call the studio to let us know you are on the way. We will hold your bike for up to 5 minutes after class begins. Riders who are more than 5 minutes late will not be admitted into class. For safety reasons, new riders will not be admitted into class after the class start time.